Your views are important to us!
As a practice we believe it is important to hear the views of our patients on the services they receive. We appreciate all forms of feedback as it is a valuable way of seeing what is working and what can be improved with regards to the practice and the services we offer. Feedback from the people that use our services is even more valuable. We look at the feedback on a regular basis. This includes doctors, managers, nurses, administrative and reception staff. We take your comments very seriously to help us improve the way we work.
You can provide your feedback in the following ways:
1. Written feedback
Written feedback can be brought in and handed to reception.
2. Leave a review on the NHS website
You can leave a review on the NHS website by following this link.
3. Take The Friends and Family Test
What is the Friends and Family test?
The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It’s already in use in many parts of the NHS and is expanding to a lot more.
You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account. It doesn’t take long and you don’t need to give your details on your feedback form.